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Remote User Interviews Are Finally Having Their Moment

Travel and in-person meetings may not be part of our work life right now, but user interviews have never been more important. My product...

How to Rebuild Trust in a Failed Product Development Process

When I joined my current company, I heard a couple recurring themes in my first few weeks of meet and greets. One of them...

How to Overcome a Reluctant Stakeholder

It’s a bit like the tango. Energetic, powerful, dependent on each other but with a hint of argument woven in. That’s stakeholder management at...

Step 1: Build Nothing

Every month or so, I have a Great Idea for a New Startup. I’m going to change the world. I’m going to build the...

The ROI of Empathy

I’ve spent more than two years enabling companies to connect with and learn from their users anywhere in the world. Over more than 15,000...