Step 1: Build Nothing

Every month or so, I have a Great Idea for a New Startup. I’m going to change the world. I’m going to build the...

The ROI of Empathy

I’ve spent more than two years enabling companies to connect with and learn from their users anywhere in the world. Over more than 15,000...

In Defense of Small Data

“How many people used our new feature last quarter?” That’s a nice and easy question. Run some analytics, and you can have a satisfyingly...

What Your Next Product Isn’t

Product management is as much about what you don't build as it is about what you do build.  There are hundreds of good ideas, great...

Latest Articles

Remote User Interviews Are Finally Having Their Moment

Travel and in-person meetings may not be part of...

How to Rebuild Trust in a Failed Product Development Process

When I joined my current company, I heard a...

2020 Reading List

One of my 2020 goals is to read or...

How to Overcome a Reluctant Stakeholder

It’s a bit like the tango. Energetic, powerful, dependent...

Step 1: Build Nothing

Every month or so, I have a Great Idea...