[vc_row full_width=”” parallax=”” parallax_image=”” el_class=”td_classic_blog_home”][vc_column width=”1/1″]
I believe in transparency over control, servant leadership over power, and useful products over good ideas.
[/vc_column_text][/vc_column][/vc_row]
How We Cut Critical Issues in Half While Doubling WAU
Many times, our work experiments aren't well defined to measure results, or they don't turn out the way we hoped. But sometimes, you circle...
Remote User Interviews Are Finally Having Their Moment
Travel and in-person meetings may not be part of our work life right now, but user interviews have never been more important. My product...
How to Rebuild Trust in a Failed Product Development Process
When I joined my current company, I heard a couple recurring themes in my first few weeks of meet and greets. One of them...
2020 Reading List
One of my 2020 goals is to read or listen to more books. In that vein, here's what I'm reading in 2020. Last updated: May...
How to Overcome a Reluctant Stakeholder
It’s a bit like the tango. Energetic, powerful, dependent on each other but with a hint of argument woven in. That’s stakeholder management at...
Step 1: Build Nothing
Every month or so, I have a Great Idea for a New Startup. I’m going to change the world. I’m going to build the...
The ROI of Empathy
I’ve spent more than two years enabling companies to connect with and learn from their users anywhere in the world. Over more than 15,000...
Say Buh-Bye to Imposter Syndrome
"Do you want to know what a man would do?”
My husband asks me this on a regular basis. Not to mansplain to me or...
What’s Working in Ecommerce – and What’s Not
What’s working in ecommerce these days? With so many ecommerce platforms offering so many customization options, it’s surprising how consistent most online shopping experiences...
Let’s Get Interpersonal
When I get asked what my “superpowers” at work are, one of the things I mention is my ability to build strong relationships, quickly,...