I’ve spent more than two years enabling companies to connect with and learn from their users anywhere in the world. Over more than 15,000 conversations, I’ve learned a bit about empathy - its role in the product development process,...
Every month or so, I have a Great Idea for a New Startup. I’m going to change the world. I’m going to build the best networking / entertainment company, I’ve got the next subscription box blockbuster, and I’m going...
When I joined my current company, I heard a couple recurring themes in my first few weeks of meet and greets. One of them was that no one trusted the product and engineering teams. Software rarely shipped, when it...
Travel and in-person meetings may not be part of our work life right now, but user interviews have never been more important. My product is used by some the world’s most advanced marketing teams, and we’re hearing from them...